We offer a convenient and secure shopping experience with our cash on delivery policy. Below are the terms and procedures related to the shipping of our products.
Shipping method
All orders placed are shipped cash on delivery. Payment for your order is made upon delivery, in cash or by other pre-arranged payment methods (if available in your area).
Delivery areas
We currently deliver to [detail specific areas or regions, if applicable]. If your location is outside of our delivery areas, we will contact you to find the best solution or arrange a collection point.
Delivery times
Delivery times vary by location, but are generally within 10 business days from order confirmation. We will notify you of the status of your shipment and the estimated delivery date.
Shipping costs
Shipping costs are calculated based on the delivery location and are informed before order confirmation. In some cases, additional fees may apply for hard-to-reach areas or special delivery services.
Delivery Conditions
It is essential that the customer or an authorized person is present at the delivery location to receive the order and make payment. If there is no one available to receive the order, the carrier will attempt a new delivery or contact you to schedule a new delivery.
Undelivered orders
If the customer is unable to receive the order after several attempts, the order will be returned to Eclética, and the customer will be responsible for any additional costs related to reshipment.
Product review
We recommend that you check the product upon delivery. If you notice any damage or irregularity, please inform the courier and contact our customer service team immediately.
Changes or Cancellations
If you need to make any changes to your order or cancel it, please contact us as soon as possible. Once the order is in transit, we will not be able to make any changes. Contact us