We value your satisfaction and want to ensure that you have a hassle-free shopping experience. Our return and refund policy is designed to meet the needs of our customers who make purchases on delivery. Return conditions Return period: We accept returns of products within 14 days of receipt.
Product Status
The product must be in its original packaging, with no signs of use, damage or wear, and include all accessories and manuals. Proof of purchase: Proof of purchase (invoice or delivery receipt) must be presented.
How to request a return: Contact us via WhatsApp at +351 913 437 202 or by email at ecletica.store@sac.com with the name "Return - [Order Number]". Include a description of the reason for the return and photographs of the product if possible.
Return instructions
Our team will provide you with instructions on how to proceed with the return.
Product Return: The customer must deliver the product to one of our collection points or send it by post, according to the instructions. Refunds Refund Processing: After receiving and inspecting the returned product, we will notify you of the approval or refund of the refund. Refund Method: Refunds will be made by bank transfer or another agreed method, within 14 working days after approval. Partial Refunds: In specific cases, we may grant partial refunds (for example, products with signs of use or returns outside the deadline).
Changes For defective or damaged products, we offer the change at no additional cost. Immediate contact to start the change process. Exceptions Custom Products: Custom products are not eligible for return unless they are defective.
Promotional Items: Promotional items are only eligible for exchange or store credit.