We value your satisfaction and want to ensure that you have a hassle-free shopping experience. Our return and refund policy has been created to meet the needs of our customers who purchase with cash on delivery. Return Policy
Return period
We accept product returns up to 14 days after receipt. Product condition: The product must be in its original packaging, with no signs of use, damage or wear, and include all accessories and manuals. Proof of purchase: Proof of purchase (invoice or delivery receipt) is required.
How to request a return
Contact us: Contact us by WhatsApp at +351 913 437 202 or by email at ecletica.store@sac.com with the subject "Return - [Order number]". Include a description of the reason for the return and photographs of the product, if possible. Return instructions: Our team will provide instructions on how to proceed with the return. Product Return: The customer must deliver the product to one of our collection points or send it by post, as indicated.
Refunds
Refund Processing: After receiving and inspecting your returned product, we will notify you of the approval or rejection of your refund. Refund Method: Refunds will be issued by bank transfer or other agreed method within 7 business days of approval. Partial Refunds: In specific cases, partial refunds may be granted (for example, products with signs of use or late returns).
Exchanges for defective or damaged products
We offer exchanges at no additional cost. Please contact us immediately to begin the exchange process. Exceptions Personalized products: Personalized products are not eligible for return unless they are defective. Promotional items: Promotional items are only eligible for exchange or store credit.